Why Most AI Fails at Customer Service (And What Needs to Change)

Mar 31, 2025 - 18:17
Mar 31, 2025 - 18:17
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Why Most AI Fails at Customer Service (And What Needs to Change)
“Why Most AI Fails at Customer Service (And What Needs to Change)”
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31 Mar 2025
https://hindustanmetro.com/why-most-ai-fails-at-customer-service-and-what-needs-to-change
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Why Most AI Fails at Customer Service (And What Needs to Change)

New Delhi [India], March 29:Imagine this: You’re trying to book a last-minute flight. You call customer service, only to be met with an endless automated menu, long hold times, and robotic responses. Frustrated, you hang up and try an online chat—only to repeat the same information. Sound familiar?

For years, AI in customer service has been synonymous with frustration. Businesses have invested in automation, but instead of making things easier, it has left customers feeling unheard. What if AI could do better? What if it could actually understand, respond like a human, and seamlessly adapt to your needs?