Concord Services, Kolkata's pioneering organized appliance repair service provider, today announces the launch of its new website at ConcordServicesKolkata.com, replacing its previous domain concordservices.co.in. The ISO 9001:2015 certified, government-registered SSI unit has enhanced its digital presence to offer customers multiple convenient booking channels while reducing visiting charges from Rs. 350 to Rs. 299. With over three decades of operational excellence since 1987 and handling 20,000+ service calls annually, Concord Services continues its commitment to accessible, affordable home appliance repair across Kolkata.
The new digital platform represents a significant milestone in the company's journey of innovation, offering customers three convenient ways to access services: a toll-free hotline (1800 123 8648), WhatsApp messaging (+91 79808 72976), and a 24/7 accessible online enquiry form at ConcordServicesKolkata.com. This multi-channel approach ensures that customers can reach Concord Services through their preferred communication method, whether traditional phone support or modern digital channels.
"In our 38 years of service, one thing hasn't changed, our dedication to customer convenience," said Mr. P Dutta, Founder of Concord Services. "The shift to ConcordServicesKolkata.com with toll-free calling, WhatsApp, and online booking gives our customers the freedom to reach us their way, any time. Reducing our visiting charges to Rs. 299 is our way of thanking Kolkata for three decades of trust."
The domain upgrade to the more memorable ConcordServicesKolkata.com reinforces the company's strong local roots while making it easier for customers to find and access their services online. The old domain (concordservices.co.in) automatically redirects to the new website, ensuring zero disruption for existing customers. All phone numbers, email addresses, and service contracts remain unchanged, providing seamless continuity for the company's extensive customer base.
Value Addition Through Reduced Service Costs
Alongside the digital transformation, Concord Services has announced a significant reduction in visiting charges from Rs. 350 to Rs. 299, representing a Rs. 51 saving per service call. This price adjustment reflects the company's customer-first philosophy and its commitment to making professional appliance repair services accessible to a wider customer base across Kolkata, Salt Lake, Rajarhat, Howrah, and nearby areas.
Unwavering Commitment to Service Excellence
While the digital address and pricing have evolved, Concord Services' core values remain constant. The company continues to operate with the same team of 15 experienced technicians, maintaining ISO 9001:2015 certified quality standards and offering 7-day-a-week service. Customers can rely on the same comprehensive expertise across multiple appliance categories including air conditioners, refrigerators, washing machines, microwaves, televisions, and geysers, with specialized knowledge in servicing brands such as LG, Samsung, IFB, Whirlpool, Hitachi, Daikin, and others.
Known for cleanliness, prompt repairs, and fair pricing, Concord Services serves both residential and corporate customers, offering not only repair services but also installation and annual maintenance contracts for hassle-free appliance care.
A Legacy of Industry Leadership
Concord Services holds a unique position as Kolkata's first organized appliance repair service provider, bringing professionalism and structure to the industry since 1987. Formally established in 2009 under Pradyut Dutta's leadership, the company has earned multiple credentials including government recognition as a West Bengal registered SSI unit, MSME certification, and international quality standards through ISO 9001:2015 certification.
This track record of innovation, from pioneering organized appliance repair services to now leading digital transformation in the sector, demonstrates the company's commitment to staying ahead of customer needs and industry trends.
Serving Kolkata's Diverse Needs
Handling over 20,000 service calls annually, Concord Services has built its reputation on reliability and expertise. The company's dual focus on both residential and corporate clients allows it to serve diverse needs, from individual homeowners requiring emergency repairs to businesses maintaining multiple appliances across their operations.
Customers seeking more information can visit the new website at ConcordServicesKolkata.com, call the toll-free number 1800 123 8648, or send a WhatsApp message to +91 79808 72976 to book services, inquire about annual maintenance contracts, or explore the company's comprehensive range of appliance repair and installation solutions.
Media Contact
Mr. P Dutta
Founder, Concord Services
1A, Kalighat Park (South), 2nd Floor, Kolkata - 700026
Phone: 1800 123 8648
WhatsApp: +91 79808 72976
Website: ConcordServicesKolkata.com
YouTube: youtube.com/@concordserviceskol
LinkedIn: linkedin.com/company/concordkolkata
